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However, the player decided to cancel the complaint and wagered his remaining balance, expressing dissatisfaction with the casino's KYC document approval. Consequently, the complaint was rejected by the team.
According to the regulations of the licensee, there's no need to ask for verification before making a deposit. This would just complicate things for clients who want to play. The opposite situation with the withdrawal process.
The player from Germany had won €3000 after depositing €300 using a 100% bonus in Zoom Casino but his account was locked after he had requested a withdrawal. The casino had cited suspicions of fraud birli the reason for locking the account and had refused to refund the player's winnings or deposits. After the player had reached out to the complaints team and provided necessary information, the casino had been invited to explain their side.
!! Just another rubbish casino trying to take your money.Why would ZOOME accept my payment if they are really trying to protect us wouldn't they hamiş accept the payment like any reputable casino?
We are a licensed casino and according to the regulations, we have to retain the personal veri of players submitted during registration and any data passed on during the operative period of a Player Account for a asgari of five years from the last player transaction or account closure.
The aspect of safety and legitimacy of Zoome casino gönül be approached by examining its licensing and the reputation of its operator. Zoome Casino is operating under the Curacao license.
Zoome provides players from AU with a wide range of encouraging bonuses in the form of extra cash offers, free spins, weekly promos, and a VIP program. OnlineCasinoAussie.
We regret that the game result wasn't bey good birli you wished it to be. Please note that licensed casinos güç't influence the results, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. There's no difference in which exact casino you are playing, because the licensed casino is only a platform, which redirects a user to the servers of a provider, and the RTP of a specific game is the same.
We are sorry for any inconvenience you may have encountered during the verification process. We understand that undergoing Know Your Customer (KYC) verification procedure yaşama sometimes be frustrating, but please be assured that it is a necessary step for us to maintain compliance with regulatory requirements and ensure the safety and security of all our players' accounts and transactions.
It's a pity that you faced such a situation. From our side, we want to give you the most comprehensive answer about the issue to click here avoid any kind of misunderstanding.
Edit. You guys need my bank card number showing full name and all numbers, one this is impossible to get birli my card doesnt show my name. You guys also wont allow any other method and no other casino need this, bey I play several without issues
Update, casino decided to pocket my deposit of eth and also refuse to close players account after multiple requests.
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